FAQ

How does payroll outsourcing work?

Payroll outsourcing is the use of a third-party payroll provider to process a company's payroll. When processing a payroll, inSync Payroll Services withdraws the appropriate funds from our Client’s designated account, automatically deposits the appropriate pay into the employees' accounts or prepares standard checks, deposits the taxes with the required state and federal agencies and provides complete online and hard copy reports of everything they do. Each quarter inSync Payroll Services reconciles these transactions (as required by law), and submits all necessary tax filings. We also produce W-2s for each of your employees and deliver at the end of the year.

If inSync Payroll calculates and files our Tax Payments, am I still assuming the risk?

NO – inSync Payroll takes on the responsibility of paying your taxes which includes the payment of penalties and interest if ever such is assessed by the IRS (client must provide accurate information)

What does "All-In" Pricing mean?

Just about all Payroll Service companies have quite a complicated and confusing system of calculating your payroll fees. There is the base price per payroll, then an added fee for each employee, then an added charge for quarterly filings, then there is a base fee for W-2 with an added fee for each W-2 printed, oh, and then there is a fee for re-runs, and fees for additional reports, and fees for additional direct deposits per employee – WHEW - At inSync Payroll, it’s ONE “All-In” monthly fee – everything is included and there are NO add-on fees. Unlimited payroll for ONE Price.

Are there any mailing fees?

inSync covers all standard USPS mailing fees. Any express delivery fees are at the request and responsibility of the Client. We are happy to use your account number to ensure you get any negotiated discounts or services.

What reports are included in my Payroll package?

We have a quality suite of reports that cover all facets of your Payroll Program – Please click to see an example of each.
— Cash Requirements
— Check Register
— Payroll Register
— Payroll Transmittal
— Time Entry Input Sheet
— Tax Summary Report
— Deduction Summary Report

Who do I call with questions?

Our Client Specialists are available during normal business hours at 866-782-5589 or via Email, or Live Chat via our Website.

Can I start in the middle of a quarter?

inSync Payroll can get you started at any time. In addition to the standard documentation, all we need is your payroll and tax records for the current year. If you are currently using another payroll service, or have the information in a spreadsheet format, they can often import this information directly into our system. The conversion to inSync is easy and seamless.

Do you offer Direct Deposit?

Yes. Your employee's pay can be distributed into multiple accounts at any bank receiving ACH files.

What kind of user access is available?

inSync provides you and your employees with full or restricted access (based on level/use) for an unlimited number of users. For example, your HR director may need full system access but a department supervisor can be limited to approving employee timesheets for their department. At your discretion, your employees can have access to view their pay stubs, change their contact and withholding information. Because we are web-based, users can access their system in real-time from multiple locations giving them access to timesheets, reports and more from anywhere with an Internet connection.

What are the available payment methods with inSync ?

We can pay by paper check, Direct Deposit (ACH) or to a PayCard, using our Paycard Program (see our Paycard Program for additional details)

Does inSync Payroll Services provide agency checks?

Yes. ISP can prepare agency checks on your company's behalf for items such as wage garnishments, 401k deductions or child support payments. All Agency Checks are recorded on the Check Register.

How do I get started?

Switching is easy and you can start saving today! We do all the work.
Here is our 4-Step Process:

1. Complete our Quick Contact Enrollment Form to reach an enrollment specialist
2. Complete our short Enrollment Questionnaire and inSync Payroll Services Agreement
3. Welcome Call with one of our Payroll Specialists
4. Schedule First Payroll

How long have you been in business?

inSync Payroll has been in business nearly 38 years and can process payroll in all 50 states. Due to the many recent requests, we are looking to service into Canada in the near future.

What is your 90-Day Money Back Guarantee?

Our number one focus at inSync Payroll is to ensure you are happy with our services. We are successful because of you. If for ANY reason you aren’t satisfied in the first 90 Days of using our Service, you can switch to another provider and we will refund ALL fees paid to date. We stand behind our Quality Service Commitment.

What is your $500,000 Payroll Protection Policy?

You are trusting us with your key Payroll and Tax business functions. We value that trust. As added protection, we have a $500,000 Payroll Protection Policy that insures against any fraud or theft. We are not aware of any competitor that has gone to this length to protect your Payroll.

How long does it take to get up a Client and running?

Once we receive your inSync Enrollment Form/Agreement, we will schedule a Welcome call with you at which time we will schedule your first payroll run.

What if I don’t want to submit my Payroll Time Entry over the internet?

That is no problem as we offer a number of submission channels for your convenience: Online ⁄ Fax ⁄ Email ⁄ Phone

Can I view a demo?

Absolutely. Click here to view a demo.

Can I see sample copies of the reports?

Check Register  |  Payroll Cash Requirements  |  401k Report  |  Employee Tax Summary  |  Employer Tax Summary
Next Payroll Input Sheet  |  Payroll Register  |  Payroll Transmittal